What usually goes wrong in retail and ecommerce
Overselling across channels
When the storefront, the marketplace and the warehouse each hold their own stock figure, overselling is a matter of time, and it costs you the customer as well as the order.
Margin hidden by landed cost
Freight, duty and handling are frequently booked as overhead rather than to the product, which makes gross margin per SKU fictional and pricing decisions guesswork.
Returns handled manually
Returns that are not processed through the same system leave stock, refunds and margin misstated, and reconciliation becomes a monthly archaeology exercise.
Payment reconciliation
Gateway payouts arrive net of fees and batched across many orders, so matching them to invoices manually consumes a real share of the finance team's week.
How Business Central handles it
Storefront integration
Shopify and other platforms connected so orders flow in and stock, pricing and fulfilment status flow back, with one system designated as the owner of each.
Multi location inventory
Stock by location and bin across shops, warehouses and third party logistics providers, with transfers and availability visible in one place.
Landed cost
Freight, duty and handling assigned to items through item charges, so gross margin per SKU reflects what the product actually cost to put on the shelf.
Returns and refunds
Return orders that restore stock, credit the customer and correct margin in a single flow rather than three disconnected manual steps.
Payment reconciliation
Gateway payouts matched to orders automatically, with fees posted to the correct account instead of being absorbed into a suspense balance.
Channel profitability
Dimensions capturing channel and campaign so you can see margin by sales channel rather than only in aggregate.
What changes
One stock figure that every channel trusts
True margin per SKU including freight and duty
Returns that correct stock and margin automatically
Payout reconciliation that no longer takes days
Retail and Ecommerce questions
Every service, applied to retail and ecommerce
We do not only do Business Central here. Each of our six practices looks different in this sector, and this is what each one means in practice.
Talk to someone who knows the sector
A free thirty minute call with a senior engineer. Bring the process that is costing you time and you will leave with a written summary of your options, whether or not you go on to work with ForgeSolutionz.
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